Returns questions
All made-to-order items are FINAL SALE and therefore not eligible for return or exchange. All other products that are unworn and in original packaging are eligible for exchange or store credit within 14 days of purchase or delivery
Absolutely! Our showroom associates are happy to assist with exchanges in-store for products that are unworn and in original packaging. Order number required.
Holt Renfrew Trunk Show
- April 5th – May 26th
- 737 Dunsmuir Street, Vancouver BC (Holt Renfrew CF Pacific Centre)
- HOURS:
Monday – Wednesday, 10am – 7pm
Thursday – Friday, 10am – 9pm
Saturday, 10am – 8pm
Sunday, 11am – 7pm
All CelinaExpress product purchased at the Holt Renfrew Trunk Show can only be returned at Holt Renfrew for store credit or exchange within 14 calendar days of the delivery or pickup date.
Please note, for all product, refunds to the original payment method will not be permitted.
In order to be eligible for return or exchange at Holt Renfrew the following criteria must be met:
- All items must be unworn, in their original condition and packaging (i.e. No signs of wear, tag attached and CelinaExpress Dust Pouch included).
- Proof of purchase and/or receipt must be available.
- The item to be returned was purchased at Holt Renfrew.
Please note, returns must be processed by the vendor which processed the initial transaction. (i.e. LG products purchased online or in-store at CelinaExpress Jewelry are NOT eligible for return or exchange at Holt Renfrew. Similarly, LG product purchased at the CelinaExpress X Holt Renfrew Trunk Show are not eligible for return at CelinaExpress Jewelry).
Yes! The following products will be available exclusive to our Trunk Show while quantities last:
- Complimentary keychains with a purchase of $150 or more on any CelinaExpress product.
- CelinaExpress X Holt Renfrew Happy Face Bracelets in Holts’ magenta hue colour will be available for purchase
General FAQ
- Our brass bracelets are all hand strung on an elastic wire for a flexible fit. If you are unsure of your size and/or measure your wrist to be in between sizes, we always recommend sizing up.
Should you receive your bracelet and the size is not to your liking, you can always reach out to our customer care team or visit our returns portal to process and exchange for another size or style!
If the style or size you are looking for is sold out, please sign up for the ‘back in stock’ notification. You will be the first to be notified when new inventory is available for purchase or please contact on our email for an estimated restock date.
Stay in the loop by following our socials and joining our newsletter – You will be the first to know when we launch a new product or collection! To sign up, scroll to the bottom of this page, enter your email, and select ‘JOIN’.
Yes! People often need to get their rings resized due to a variety of reasons. For a small labor charge we offer sizing at any time. Please visit us in person for assistance with selecting a size or contact support@celinaexpress.shop
Please note that item prices are subject to change without notice based on variables such as gold and diamond markets. We do not offer price adjustments.
Shipping questions
- Most orders ship within 2-4 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days. Made to order items will ship within 4-6 weeks of placed order.
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.
Order questions
A pre-order is an exclusive opportunity to purchase your favourite item before the official launch date. It guarantees your order ships when the item arrives.
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
If you need to change or cancel your order, please contact us immediately at support@celinaexpress.shop Include your order number and “Change to Order” in the subject line.
As soon as you place an order, you should receive an email confirmation to the email address you entered. You will also be notified once the order ships. If you did not receive an email, please check your junk folder and add support@celinaexpress.shop to your safe sender list.
