All made-to-order items are FINAL SALE, thus not eligible for return or exchange. Please reference Product ‘Details’ and/or visit our Made-to-Order collection to view which item(s) are considered MTO.
All ready-to-ship styles that are unworn and in their original condition, can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Refunds to the original payment method will not be permitted for any product.
Gift Returns: Please note, we do not provide gift receipts. In order for gifts to be processed for store credit or exchange, the order number or full name of the purchaser must be provided. Without proof of purchase, a return cannot be authorized.
In order to be eligible for return or exchange, the item must be unworn, in its original condition and packaging (i.e., LG Dust Pouch) and proof of purchase and/or receipt must be available.
Please note: CELINA EXPRESS LLC Jewelry reserves the right to refuse a return or exchange if we deem the product has been misused, original packaging is missing, or if proof of purchase is not provided.
HOLT RENFREW PURCHASES:
All CELINA EXPRESS LLC product purchased at the Holt Renfrew Trunk Show can only be returned at Holt Renfrew for store credit or exchange within 14 calendar days of the delivery or pickup date.
Please note, for all product, refunds to the original payment method will not be permitted.
In order to be eligible for return or exchange at Holt Renfrew the following criteria must be met:
- All items must be unworn, in their original condition and packaging (i.e. No signs of wear, tag attached and CELINA EXPRESS LLC Dust Pouch included).
- Proof of purchase and/or receipt must be available.
- The item to be returned was purchased at Holt Renfrew.
Please note, returns must be processed by the vendor which processed the initial transaction. (i.e. LG products purchased online or in-store at CELINA EXPRESS LLC Jewelry are NOT eligible for return or exchange at Holt Renfrew. Similarly, LG product purchased at the CELINA EXPRESS LLC X Holt Renfrew Trunk Show are not eligible for return at CELINA EXPRESS LLC Jewelry).
DOMESTIC RETURNS (Canada)
If you are local to Toronto, you can always stop by our Showroom to process your return. Otherwise, please visit our Returns Portal and our system will generate a return label for you to ship the item(s) back to us. Please reach out to support@celinaexpress.shop if you have any questions or concerns with regards to an online return.
INTERNATIONAL RETURNS
If you are returning from somewhere outside of Canada, please email support@celinaexpress.shop and one of our team members will get back to you with next steps.
Please note: Shipping fees are non-refundable and all shipping costs associated with returns or exchanges will come at the customers expense.
