Shipping estimates will vary depending on location and the item(s) ordered. Please see below details for more information on shipping and delivery times.
READY TO SHIP STYLES
Ready to Ship styles will ship within 2-4 business days from when an order is placed. After this fulfillment period, your chosen shipping method will come into effect. Once your order has shipped, you will receive email confirmation with your shipment’s tracking information.
MADE-TO-ORDER STYLES
Made-to-Order styles do not enter production until an order is placed. For this reason, we estimate your made-to-order purchase will ship within 2-6 weeks from the order date. Once your item(s) is ready to ship, you will receive email confirmation with your orders tracking information.
Please allow 24 hours from when shipping confirmation is received for your tracking details to update.
SHIPPING COSTS & DELIVERY TIMES
Please note: Orders take 2-4 business days from when an order is placed to be fulfilled and packaged. Once your order is shipped, you will receive email confirmation with your shipments tracking information. This is when your selected shipping method will come into effect.
Canada
We offer FREE standard delivery on all orders over $150 placed within Canada.
Standard Delivery (4-5 Business Days): $10.00
Express Delivery (1-3 Business Days): $20.00
Please note: shipping costs may slightly vary based on location
International
Standard Delivery (6-10 Business days): $40.00
Express Delivery (4-6 Business Days): Contact support@celinaexpress.shop to inquire about express international delivery fees.
DUTIES & TAXES
Canada
For all orders placed within Canada, customers will be charged federal and provincial sales taxes which will vary depending on the province the order is being shipped to. Since CELINA EXPRESS LLC Jewelry is a Toronto-based company, Canadian orders will not be subject to any duties/ import taxes upon delivery.
International
If you are placing an international order with us, your order will be shipped out DDU (Delivery Duty Unpaid) thus, may incur duties, fees and/or import taxes upon delivery. These are government imposed tariffs in which payment is mandatory if you wish to receive your shipment. Should you have any questions regarding import duties/taxes please consult your local customs officer.
LOST OR STOLEN PACKAGES
When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping carrier. CELINA EXPRESS LLC Jewelry will not assume liability for any packages lost/stolen during the delivery process. If you have any questions regarding filing a claim for a lost/stolen parcel please contact support@celinaexpress.shop.
